Refund Policy

Last Updated: 02/19/2025

At Timeless Mart , we strive to provide our customers with high-quality products and exceptional service. If you are not completely satisfied with your purchase, we are here to help.

1. Returns

 To be eligible for a return, the product must be unused, in the same condition as when you received it, and in the original packaging. You will need to provide proof of purchase or an order number for the return.

2. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 15 business days.

Please note that shipping fees are non-refundable, and you will be responsible for the return shipping costs unless the product is defective or incorrect.

3. Damaged or Defective Items

If your item is damaged or defective upon arrival, please contact us as soon you receive the product. 

4. How to Request a Return or Refund

To request a return, refund, please contact us via email at timelessmart12@gmail.com with the following details:

• Order number
• Description of the issue
• Photos of the product (if applicable)

We will get back to you as soon as possible to assist you with your request.

5. Contact Us

If you have any questions about our refund policy or need further assistance, feel free to contact us at:

Email: timelessmart12@gmail.com

Thank you for shopping with us!